WELCOME TO LADY & SPARK BEAUTY PRODUCTS, HAIR HAVEN

SHIPPING INFORMATION

Shipping Policy

At Lady & Spark Beauty Products Hair Haven, we are committed to delivering your beauty and hair products quickly, safely, and efficiently.

Shipping Coverage

We proudly ship to all locations within Nigeria. Whether you’re in a major city or a rural area, we’ll make sure your order reaches you.

Delivery Time

Orders are typically processed within 1–2 working days after confirmation.
Delivery time may vary depending on your location:

Which will be between 2–7working days

Please note that weekends and public holidays are not considered working days.

Shipping Fees

Shipping costs are calculated at checkout and depend on your delivery location and the size or weight of your order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor your delivery status.

Delays

While we strive to meet all delivery timelines, unforeseen circumstances such as weather conditions, logistics delays, or high-demand periods may occasionally cause slight delays. We’ll always keep you informed if this happens.

RETURNS POLICY

At Lady & Spark Beauty Products Hair Haven, we take pride in providing high-quality hair, beauty, and cosmetic products. Due to the nature of our products and for hygiene reasons, we do not accept returns or exchanges once an order has been delivered.

No Returns or Exchanges

All sales are final. We do not offer refunds, returns, or exchanges on any items purchased from our store — including wigs, hair extensions, cosmetics, and beauty accessories.

Damaged or Incorrect Orders

In the unlikely event that you receive a damaged or incorrect item, please contact our customer service within 48 hours of delivery with clear photos and details of the issue.
We will review the situation and, if applicable, offer a suitable resolution (such as a replacement or partial credit, depending on the case).

Order Cancellations

Orders can only be cancelled before they are shipped. Once shipped, cancellations are no longer possible.